Support for MU NeXT Cluster
Campus Computing · University of Missouri - Columbia · 200 Heinkel Building · 314-882-2000
Update 16 August 1994 by ccpaulh@missouri.edu. Subject to change!
This document defines levels of service that authorized users can expect for the MU NeXT resources.
- 1. If you have questions or suggestions about service, assistance, or consultation, or wish to escalate a request for service, contact the ȘNeXT co-ordinatorș via the Campus Computing Help Desk, 882-5000. Such requests, even if not immediately satisfiable, can be cumulatively useful to justify the expense of additional personel, hardware, software, and other resources! So ask.
- 2. The laboratory assistants on duty at the NeXT cluster should be able to assist in basic matters, specifically, logging on and topics covered in the three NeXT manuals Here's How, User's Reference, and Applications.
- 3. Laboratory assistants also should be able to assist in printer usage and diskette usage.
- 4. Laboratory assistants should have enough familiarity with the Librarian application (for on-line documentation) and with printed manuals to help users find answers for their own questions.
- 5. Laboratory assistants and other employees of Campus Computing will not knowingly assist students in solving homework problems beyond matters of basic system usage. Questions involving the content of homework must be directed to the appropriate instructor.
- 6. It doesn't hurt to ask, but neither laboratory assistants nor other consultants are trained in such specialized NeXT applications as Mathematica, C, Objective-C, Interface Builder, Fortran, Pascal, TeX, etc. Some Unix knowledge may be more likely but is not guaranteed.
- 7. Assistance in planning incorporation of these facilities in instruction is available and strongly recommended. Contact the "NeXT co-ordinator" via the Campus Computing Help Desk, 882-5000.
- 8. The "Questions" application in LocalApps may be used to submit questions, suggestions, or problem reports, and also to see replies to these.
- 9. Report broken or defective equipment or software to the Lab Assistant. Lab Assistants are to post appropriate notices regarding such problems and contact the MU CC NeXT co-ordinator or MU CC Repair Services to fix the problem.
Questions and comments concerning these policies should be directed to the NeXT Lab site consultant or the MU Campus Computing "NeXT Lab Co-ordinator", 882-5000.